Owner Inquiries: Questions About Your Oil and Gas Payments

Quick answer: Valor answers owner inquiries on behalf of the oil and gas operators and purchasers it serves — missing or late payments, decimal questions, division orders, suspended balances, address and ownership changes, and 1099s. Call (817) 370-0612 or send a message below; Valor typically responds within 48 hours.

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Before You Contact Us, Have These Ready

Your owner number, if it appears on your check stub or statement
The operator or payor name shown on your check or division order
The well, lease, or property name your question is about
The check or statement date, and what looks different from what you expected

What Valor Can Help With

Missing or late payments and payments that look lower than expected
Decimal interest questions about your share of a well
Division orders: what they are and how to return them
Suspended balances: questions about why a payment is on hold
Address and ownership changes, typically including after a sale or a death in the family
1099s and tax-form questions

For general questions, start with the owner FAQ.

What to Expect

Valor typically responds to owner phone, email, and mail inquiries within 48 hours, and Valor targets written resolution of routine issues within about 30 days. Contacts are typically logged.

Is Your Operator or Payor a Valor Client?

Valor answers owner inquiries for the operators and purchasers it serves. If neither the operator nor the payor named on your check stub or division order is a Valor client, contact that company directly. For Texas and Oklahoma operators, the Valor operator directory can help you find contact details.

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Are you an operator?

Valor can run your owner desk as your division order department of record: owner inquiries, division orders, pay decks, suspense, and 1099s.

See owner relations & division orders

Owner Inquiry FAQ

Valor answers owner inquiries for the operators and purchasers it serves: questions, complaints, and requests from royalty, override, and working-interest owners about decimal corrections, missing payments, division orders, suspended balances, and tax forms.

Valor can help fastest when you have your owner number (if it's on your check stub or statement), the operator or payor name, the well, lease, or property name, and the check or statement date your question is about.

Valor typically responds to owner phone, email, and mail inquiries within 48 hours, and Valor targets written resolution of routine issues within about 30 days.

Valor can tell you why a payment it handles is on hold. Payments typically go into suspense when title is unclear, an owner can't be located, a required division order hasn't been returned, or an interest is in dispute, and they're typically released once the issue is resolved.

For the operators and purchasers it serves, Valor typically processes address changes and ownership changes, such as transfers after a sale, a death, or an entity reorganization. Call (817) 370-0612 or use the form on this page to start.

Valor answers owner inquiries only for the operators and purchasers it serves. If neither the operator nor the payor on your check stub or division order is a Valor client, contact that company directly; for Texas and Oklahoma operators, the Valor operator directory can help you find contact details.

Valor runs owner inquiries as part of its owner relations service for operators, so owners get a skilled contact who typically responds within 48 hours while the operator's engineering, accounting, and management teams stay focused on production.

Key Takeaways

How to reach Valor: Call (817) 370-0612 or send a message through the owner inquiry form on this page.
Have ready: Your owner number, the operator or payor name, the well or property, and the check or statement date.
What Valor helps with: Missing or late payments, decimal questions, division orders, suspended balances, address and ownership changes, and 1099s.
What to expect: Valor typically responds within 48 hours, and Valor targets written resolution of routine issues within about 30 days.
Not a Valor client?: If neither the operator nor the payor on your stub is a Valor client, contact that company; for Texas and Oklahoma operators, the Valor operator directory can help find it.
Operators: Valor can run your owner desk as your division order department of record.